Last Updated: May 24, 2024
Introduction
Tops Pizza UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topspizzac.com, use our mobile application, or place an order with us.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.
Information You Provide to Us
- Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, email address, postal address, phone number, and payment information.
- Order Information: When you place an order, we collect details about the products you purchase, delivery preferences, and special instructions.
- Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message, and any attachments you may send us.
- Survey Responses: We may collect information when you voluntarily complete a customer survey or provide feedback.
Information We Collect Automatically
- Device Information: We collect device information such as your IP address, browser type, operating system, and other technical information about your device.
- Usage Information: We collect information about how you use our website and services, including pages visited, time spent on pages, click-through data, and other usage patterns.
- Location Information: When you use our services, we may collect information about your approximate location to provide you with relevant delivery options.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more information about cookies, please see our Cookie Policy section below.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Creating and managing your account
- Providing customer support
- Sending order confirmations and updates
- Personalizing your experience
- Sending promotional communications about new products, special offers, or other information we think you may find interesting
- Improving our website and services
- Analyzing usage trends and measuring the effectiveness of our marketing campaigns
- Detecting, preventing, and addressing technical issues or fraudulent activities
- Complying with legal obligations
Sharing Your Information
We may share your information with:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Cookie Policy
Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies for various purposes, including:
- Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: These enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
- Targeting Cookies: These may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the website. The information you share in public areas may be viewed by any user of the website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at [email protected].
Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
